Due to continued growth, we are looking for a Customer Service Executive to join our Customer Service team on a 12‑month fixed‑term contract. This role will play a key part in delivering a best‑in‑class customer experience across all channels, supporting the team during an exciting period of scale and transformation.
As a Customer Service Executive, you will be responsible for managing customer enquiries across multiple channels, resolving issues efficiently and empathetically, and representing the Sculpted by Aimee brand in every interaction.
This role is ideal for someone who is customer‑obsessed, detail‑oriented, and comfortable working in a fast‑paced eCommerce environment.
Customer Service Executive (FTC)
Dublin
Full-time
Fixed-term
About the Job
Accountabilities Include
- Deliver a consistently high‑quality customer experience across all customer service channels, including email, social, and other digital platforms.
- Handle customer queries, complaints, and requests in a timely, professional, and brand‑appropriate manner.
- Resolve customer issues effectively, escalating more complex cases where required.
- Ensure all interactions meet service level targets and quality standards.
- Accurately log customer interactions, outcomes, and feedback in customer service systems.
- Follow established customer service processes, policies, and best practices to ensure consistency and efficiency.
- Work closely with internal teams such as eCommerce, Operations, Marketing, and Retail to support issue resolution and improve the overall customer journey.
- Contribute feedback and insights from customers to help identify recurring issues or opportunities for improvement.
- Support team initiatives, including process improvements, system changes, or automation projects, as required.
- Uphold Sculpted by Aimee’s values, sustainability commitments, and ethical standards in all customer interactions.
Experience Needed
Key Skills & Experience
Desirable Skills & Experience
- Previous experience in a customer service role is an advantage, ideally within a retail, beauty, or eCommerce environment.
- Strong customer‑first mindset with a genuine passion for delivering excellent service.
- Excellent written and verbal communication skills, with the ability to engage confidently and empathetically with customers.
- Strong problem‑solving skills and the ability to manage a variety of customer scenarios.
- Ability to work efficiently in a fast‑paced environment while maintaining attention to detail.
- Comfortable using customer service systems, CRM tools, or digital platforms.
- Highly organised, with the ability to prioritise tasks and manage workload effectively.
Desirable Skills & Experience
- Experience working in an omni‑channel customer service environment.
- Familiarity with eCommerce platforms or order‑management systems.
- Interest in beauty, skincare, or retail brands.
Qualifications and Experience:
- Leaving Certificate or equivalent required.
- Further education or qualifications in customer service, business, or a related field are an advantage, but not essential.
About us
Founded in late 2016 by Aimee Connolly, Sculpted by Aimee is an Irish-born beauty brand with a global vision. Aimee, who began her journey as a makeup artist after earning a bachelor’s degree in business, spotted a gap in the market for makeup that was both easy to apply and highly effective. Combining her passion for beauty and business acumen, she launched Sculpted by Aimee to create products that simplify beauty routines without compromising results.
At the heart of Sculpted by Aimee is a commitment to empowering beauty enthusiasts with multitasking, user-friendly products that deliver a glowing finish in five minutes or less. Our products are designed to enhance natural beauty, applying effortlessly and blending seamlessly to help our community look and feel their best.
In less than eight years, Sculpted by Aimee has achieved cult status, surpassing established beauty conglomerates to become the number one mass cosmetics brand in Boots Ireland*. We have expanded our presence across key retailers such as Boots and Selfridges UK, and our e-commerce platform now serves customers in 68 countries. Our 360° omni-channel approach includes a robust physical presence in over 500 retailers across eight countries and four flagship stores in the UK and Ireland.
Our product portfolio includes over 140 makeup, skincare, and body products, all proudly certified by Leaping Bunny and recognized with 40+ industry awards. With an extensive range of complexion products offering over 100 foundation shades, Sculpted by Aimee is dedicated to celebrating real skin and promoting minimal retouching in our social media and campaigns.